Airtel's touchy AD!

I just saw airtel's new TV AD....
Its abt two boys playing football along the line of control... I really like the theme of the song. And i heard that they got rehman to do the music for the ad! But i dont think it makes airtel any better...
What i feel is that airtel can instead concentrate in better customer support.
It takes them more than half a day for them to rectify a my broadband problem. If it takes so much time for someone like me who has pretty good knowledge on internet , computers and some basic electrical wiring , then imagine for people in big companies with less knowledge in the above mentioned areas.
And to make it worse the information put up in airtel's site is misleading. i shall write detailed information on that in my forthcoming posts...
here's the video...

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My Day with Airtel

Today was a very bad day for me. My airtel broadband connection suddenly stopped working. And my dad had to wake me up to call the airtel people and complaint to them. Although i was lazy and sleepy i woke up and called them and i was not very happy about the fact that i had to wait for a really long time for them to pick up the phone.And to make it worse i was not actually listening to a tring tring sound, instead i was listening to even more annoying airtel ads.
Then it took quite some time for me and the customer care executive to find out that either my splitter or my modem has to be faulty.And the person on the other end was pretty convinced that the connections was not proper.
By afternoon i got confirmed that the problem was surely not with the wired connections. Then i made a complaint about the situation again and had the airtel tech support guy come here. Only then we found out it was actually a problem with the modem.
It was 4 in the evening by the time everything was rectified.
Now the new modem, beetel 220BXI , looks exactly the same as the old beetel 220 BX except for the way the data led glows(in the new modem it glows only when the transfer actually happens.)

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